Effective Date: May 2026

At NSB Heating, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect any information you provide when using our website.

Who We Are

NSB Heating
52 Cavendish St, Worcester, WR5 3DX
Email: neil@nsbheating.com

What Information We Collect

We may collect and store the following information when you use our website or contact us:

• Name
• Email address
• Phone number
• Property address
• Information submitted through contact forms
• Website usage data through cookies and analytics tools

How We Use Your Information

We use your information to:

• Respond to enquiries
• Provide quotes or services
• Improve our website and customer experience
• Send relevant updates or information if requested
• Maintain internal business records

We will never sell your personal data to third parties.

Contact Forms

If you submit an enquiry through our website, the information you provide will only be used to respond to your request or discuss our services.

Cookies & Website Analytics

Our website may use cookies and analytics tools to help us understand how visitors use the site and improve performance.

Cookies are small files stored on your device that help improve your browsing experience.

You can disable cookies through your browser settings if preferred.

How We Protect Your Data

We take reasonable steps to protect your information and keep it secure from unauthorised access, disclosure, or misuse.

Third-Party Services

Our website may contain links to third-party websites or use third-party tools such as:

• Google Analytics
• Embedded videos
• Social media integrations

These services may collect information in accordance with their own privacy policies.

Your Rights

You have the right to:

• Request access to your personal data
• Request corrections to inaccurate information
• Request deletion of your data
• Withdraw consent where applicable

To request any of the above, please contact us at neil@nsbheating.com.

Data Retention

We only keep personal information for as long as necessary to fulfil the purpose it was collected for or to comply with legal obligations.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

NSB Heating
52 Cavendish St, Worcester, WR5 3DX
Email: neil@nsbheating.com